The Harmony Employment Agency (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website at www.harmonysupportandcare.com (the “Website”).

Please read this policy carefully. By using our Website, you confirm that you have read and understood this policy. If you have any questions, please contact us using the details at the end of this document.

We are registered as a data controller with the Information Commissioner’s Office (ICO). Our registered address is 199-201 Great Junction Street, Leith, Edinburgh, EH6 5LQ.

We may collect and process the following categories of personal data about you:

• Identity and contact data — including your name, email address, postal address, and telephone number, provided when you register, enquire, or contact us through the Website.
• Employment and professional data — including your CV, work history, qualifications, references, and any other information you submit as part of a job application or registration as a candidate.
• Technical data — including your IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access the Website.
• Usage data — including information about how you use the Website, which pages you visit, and how long you spend on them.
• Communications data — including any correspondence you send to us by email, telephone, or through any contact form on the Website.

We do not knowingly collect data relating to children under the age of 18.

We collect personal data in the following ways:

• Directly from you — when you fill in a form on our Website, register as a candidate, apply for a role, contact us by email or telephone, or subscribe to any communications we provide.
• Automatically — as you navigate the Website, we may automatically collect technical and usage data through cookies and similar tracking technologies. Please see our Cookie Policy for further details.
• From third parties — we may receive information about you from third parties such as job boards, referral sources, or former employers where you have consented to that information being shared.

We use the personal data we collect for the following purposes and on the following legal bases:

• To provide our recruitment services — including matching candidates to suitable roles, contacting you about vacancies, and processing applications. This is necessary for the performance of our contract with you or to take steps at your request prior to entering into a contract.
• To manage your registration and account — including verifying your identity and maintaining accurate records. This is necessary for the performance of our contract with you.
• To communicate with you — including responding to your enquiries, sending service-related notifications, and where you have opted in, sending marketing communications about relevant roles and services. We rely on legitimate interests or consent as appropriate.
• To improve our Website and services — including analysing how users interact with the Website, diagnosing technical problems, and developing new features. We rely on our legitimate interests for this purpose.
• To comply with legal obligations — including maintaining records required by law and responding to requests from regulatory authorities.

We may share your personal data with the following categories of recipients:

• Prospective employers and client organisations — where you have consented to your details being put forward for a specific role or type of role.
• Service providers — including IT and hosting providers, email platforms, and analytics services who process data on our behalf under data processing agreements.
• Professional advisers — including lawyers, accountants, and insurers, where necessary in the course of professional services provided to us.
• Regulatory and government authorities — where we are required to do so by law or in response to a valid legal request.

We do not sell your personal data to third parties. Where we share data with third parties, we take reasonable steps to ensure they handle it securely and in accordance with applicable data protection law.

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

• Candidate data is typically retained for up to two years from the date of last contact or last active engagement with our services, after which it will be securely deleted or anonymised.
• Data collected in connection with a successful placement may be retained for up to six years in accordance with our legal and contractual obligations.
• You may request deletion of your data at any time, subject to any overriding legal obligations we may have to retain it.

Under UK data protection law, you have the following rights in relation to your personal data:

• Right of access — you have the right to request a copy of the personal data we hold about you.
• Right to rectification — you have the right to ask us to correct any inaccurate or incomplete data we hold about you.
• Right to erasure — you have the right to ask us to delete your personal data in certain circumstances.
• Right to restrict processing — you have the right to ask us to restrict the processing of your data in certain circumstances.
• Right to data portability — you have the right to receive your personal data in a structured, commonly used and machine-readable format where processing is based on consent or contract.
• Right to object — you have the right to object to processing based on legitimate interests, including for direct marketing purposes.
• Rights in relation to automated decision-making — you have the right not to be subject to a decision made solely by automated means where it produces a legal or similarly significant effect on you.

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

Our Website uses cookies to distinguish you from other users and to improve your experience. Cookies are small text files placed on your device by your web browser when you visit a website.

• Strictly necessary cookies — required for the Website to function and cannot be switched off.
• Analytical cookies — allow us to measure and improve the performance of the Website by understanding how visitors use it. We use Google Analytics for this purpose.
• Functional cookies — enable enhanced features and personalisation, such as remembering your preferences.

You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of the Website may become inaccessible or not function properly.

We have put in place appropriate technical and organisational measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed without authorisation. Access to your personal data is restricted to those employees, contractors, and other third parties who have a legitimate business need to access it, and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulatory authority of a breach where we are legally required to do so.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

This policy was last updated in April 2025.

If you have any questions about this Privacy Policy, wish to exercise any of your rights, or want to make a complaint, please contact us:

The Harmony Employment Agency
199-201 Great Junction Street
Leith, Edinburgh
EH6 5LQ

Email: harmony@harmonysupportandcare.com
Website: www.harmonysupportandcare.com